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R21: reenable internal Help-system?


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Hi guys,

I’m not sure if this is a bug – and therefore if I am in the right subforum. 

C4Ds helpsystem is the best in the industry. For years I wished something like this was available in Adobes stuff.

 

Anyways:

The helpsystem seems to be broken in R21. It keeps opening the help in the systembrowser when I right-click an item and use the help feature at the bottom of the context-menu. It used to be a Cinema 4D native window that could be docked in the interface or kept floating above the application windows. That’s not possible with a normal webbrowser.

 

I’m sure MAXON has at least a setting to restore the previous behaviour. But I can’t find the setting.

 

Any ideas?

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We'll have some news soon on this. We've heard your feedback and are working to address it. - Rick

Okay...If I have said it once, I have said it a thousand times: PLEASE STEP OUT OF YOUR ECHO CHAMBER and stop listening to yourselves.   Start listening to your customers.  Never consider an

The issue will be fixed in the next service release, which is coming soon.   Cheers, Rick

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12 minutes ago, Cairyn said:

Is that a joke?

 

So if I don't have online access, I don't get to see any help files?

 

unfortunately yes. The longer I play with this turd R21, I regret having payed the MSA this year. I should have saved the money.

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1 hour ago, Macgyver said:

unfortunately yes. The longer I play with this turd R21, I regret having payed the MSA this year. I should have saved the money.

What exaclty you dont like about it, except this online help issue? 

U Render Quality Assurance Specialist

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Hello,

I'm one of the Product Managers here at MAXON, and the one who managed the new deployment system's creation, so I felt I should reply.

The whole Cinema4D experience is moving into the modern online world. Online connectivity is something people assume nowadays. Having the help online greatly increases our flexibility and speed of deployment, especially for the numerous languages we support. It’s the modern agile approach and we are embracing it.

We’ve had a few isolated requests to have the Help made available in an offline form and we’ll investigate now the R21 is out.

I'm sorry you feel this release is below par, that's certainly not how we view it, nor how I testers have felt.

Kind Regards,

Ralph

 

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2 hours ago, MRalph said:

Hello,

I'm one of the Product Managers here at MAXON, and the one who managed the new deployment system's creation, so I felt I should reply.

The whole Cinema4D experience is moving into the modern online world. Online connectivity is something people assume nowadays. Having the help online greatly increases our flexibility and speed of deployment, especially for the numerous languages we support. It’s the modern agile approach and we are embracing it.

We’ve had a few isolated requests to have the Help made available in an offline form and we’ll investigate now the R21 is out.

I'm sorry you feel this release is below par, that's certainly not how we view it, nor how I testers have felt.

Kind Regards,

Ralph

 

And what happens if e.g. I stay with R21 Perpetual, and MAXON decides to no longer support older versions? Let's say they are at R25 and don't want to support more than 3 old versions, AS THEY ALREADY HINTED AT? Then, my R21 is not only no longer downloadable, but my existing installations also don't have a help system anymore b/c MAXON kills the online help? And while I may st

Not to mention situations where you simply DON'T have online access? It's nice if you live in NYC or LA and never get any issue with your online access, but some people would like to be elsewhere or even traveling where the internet access is not stable or nonexistent. Yay, working on a transatlantic flight for 12 hours, no internet here, no help... awww. Putting something as essential as the help (which you may need any second of your workday) online only where you may or may not be able to see it is a BAD BAD BAD idea. What's next, back to stupid terminals and putting everything in a cloud? Oh yes, I see.

Also, what about "a few isolated requests"? Up to R20, the help WAS offline, so where should any requests come from to MAKE it offline? It was the default, of course you're not getting requests for the default. If you're lacking requests, here, have mine: MAKE THE HELP ACCESSIBLE OFFLINE AGAIN.

 

(And "Agile"? Really? If your development method necessitates the delivery path, you're doing it wrong.)

 

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5 hours ago, MRalph said:

Hello,

I'm one of the Product Managers here at MAXON, and the one who managed the new deployment system's creation, so I felt I should reply.

The whole Cinema4D experience is moving into the modern online world. Online connectivity is something people assume nowadays. Having the help online greatly increases our flexibility and speed of deployment, especially for the numerous languages we support. It’s the modern agile approach and we are embracing it.

We’ve had a few isolated requests to have the Help made available in an offline form and we’ll investigate now the R21 is out.

I'm sorry you feel this release is below par, that's certainly not how we view it, nor how I testers have felt.

Kind Regards,

Ralph

 

Really??? There are so many places Cinema 4D is used on a laptop without internet access: planes, long train rides... Places where an uncomplicated help access is especially important. 
your new online help is substantially slower. That’s because it’s loading a webpage. The loading time adds up over a working day. In R20 the help is instantly there. 
 

and you completely ignored all my other points. Thanks for clarifying that MAXON completely lost touch to its customers. It’s now clear as day to me that the MSA for R21 was the last time MAXON got any money from me. 

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This is very annoying. And much slower. 

One of the 1st things I noticed while playing with r21. The offline help was such a wonderful feature. 

I don’t believe that users could actually prefer this. It’s ruining the

UX big time. How come you did not anticipate this problem?? 

Please bring back the offline help. PLEASE!

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