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R21: reenable internal Help-system?

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  • 5 hours ago, MRalph said:

    Hello,

    I'm one of the Product Managers here at MAXON, and the one who managed the new deployment system's creation, so I felt I should reply.

    The whole Cinema4D experience is moving into the modern online world. Online connectivity is something people assume nowadays. Having the help online greatly increases our flexibility and speed of deployment, especially for the numerous languages we support. It’s the modern agile approach and we are embracing it.

    We’ve had a few isolated requests to have the Help made available in an offline form and we’ll investigate now the R21 is out.

    I'm sorry you feel this release is below par, that's certainly not how we view it, nor how I testers have felt.

    Kind Regards,

    Ralph

     

    Really??? There are so many places Cinema 4D is used on a laptop without internet access: planes, long train rides... Places where an uncomplicated help access is especially important. 
    your new online help is substantially slower. That’s because it’s loading a webpage. The loading time adds up over a working day. In R20 the help is instantly there. 
     

    and you completely ignored all my other points. Thanks for clarifying that MAXON completely lost touch to its customers. It’s now clear as day to me that the MSA for R21 was the last time MAXON got any money from me. 

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    This is very annoying. And much slower. 

    One of the 1st things I noticed while playing with r21. The offline help was such a wonderful feature. 

    I don’t believe that users could actually prefer this. It’s ruining the

    UX big time. How come you did not anticipate this problem?? 

    Please bring back the offline help. PLEASE!

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    7 hours ago, Igor said:

    What exaclty you dont like about it, except this online help issue? 

    Nothing to dislike (apart from this super annoying and slow online help) but nothing to rave about either. There are no new major features  in this R21. Just fixes and some enhancements.

    Would be ok as a .xx update  but not as a new release. 

    And it’s not like C4d is ahead of the game.  It really lags behind in many critical fields. 

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    Hell?

     

    With all this V21 is not an Upgrade - it´s an Downgrade.

     

    I've named the Cinema Help System in so many forums as an example of how to do that job - and now ???

    The Offline Help-System was one of the most usefull tools in Cinema. And an USP for me.
    I have the feeling that the NEW MAXON tries to get rid of its users by force.
    I can hardly believe it.

    (I have - security reasons - to work offline much of my time & I even don´t like a need of being online. Offline also faster)


    The next step on the way to the Adobe world, um cloud?
    (AE Bridge | Software rental | CEO (which is Adobe) | Mixamo (which is Adobe) | Substance (which is Adobe))
    Will everything be the same as with Adobe? Is the online "help system" of Adobe now also the model for NEW MAXON? Have you ever solved a problem there?

    Do we have to torment ourselves in the future through a "Help Community" or massively watch tutorial videos without finding anything in the end - as with Adobe?

    Sparing R&D money at NEW MAXON? (Already as an next step/copy to the Adobe Universe?)
    No matter what users want or need?

     

    NEW MAXON should not only list the rare new features, but also all the features that have been eliminated or deteriorated (online forced | rental forced | no offline help | ....)
    I have to control myself not to fail here.


    MAXON was once a great company.
    I do not like to write that because I know how great the employees in the past have acted, responded and helped (thank´s a lot).
    But Adobes/Renting greed makes the software industry just cold and heartless.

    Welcome NEW MAXON

     

    NEW MAXON - As long as you are not under the hood of Adobe: You are NOT a monoploist as they are!

    But honestly, I can not explain the behavior any more than ...- I bet my a** that MAXON will soon be found in the cloud.

     

    PS.: Will Perpetual V21 loose it´s "help-system" when MAXON decides to no longer support it?

    Will the "help system" be available in different languages in the future?

     

    Even wonder if I should install the V21 Upgrade I´ve  payed for...
     

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    I can live with the subscription licences even though it's not perfect - many softwares are moving in that direction in the last years, but I also think that putting the help system only online is a very very bad decision.  The offline help system was so powerful - I feel like I was a superhero and somebody stole my super-powers from me 😞 

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    1 hour ago, 3dkobi said:

    I can live with the subscription licences even though it's not perfect - many softwares are moving in that direction in the last years, but I also think that putting the help system only online is a very very bad decision.  The offline help system was so powerful - I feel like I was a superhero and somebody stole my super-powers from me 😞 

    So true...I share your feeling. This decision does not make sense. Reminds me of Adobe’s s****y online help. Even X particles’s online help is a pain in the neck.

    It s a big step backward and Ralph’s arguments make little sense to me. I don’t care about online being the next frontier. From a user standpoint offline was simply better. 

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    Coming from a position where C4D's right-click-to-show help was the best in the industr,y this is not a step in the right direction.

    For a while I've felt there was something going amiss. For instance the CAD importer that was put in place in r20 does not have associated help for its paramenters - leaving you to guess the result. Still not in R21 by the look of it.

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    15 hours ago, MRalph said:

    Hello,

    I'm one of the Product Managers here at MAXON, and the one who managed the new deployment system's creation, so I felt I should reply.

    The whole Cinema4D experience is moving into the modern online world. Online connectivity is something people assume nowadays. Having the help online greatly increases our flexibility and speed of deployment, especially for the numerous languages we support. It’s the modern agile approach and we are embracing it.

    We’ve had a few isolated requests to have the Help made available in an offline form and we’ll investigate now the R21 is out.

    I'm sorry you feel this release is below par, that's certainly not how we view it, nor how I testers have felt.

    Kind Regards,

    Ralph

     

    Hi Ralph,

     

    everything I heard about R21 and its benefits like: one version, subsciption, the lack of MSA in future, online help, the reduction of render clients to 5, and so on. are basically benefits for MAXON. The really annoying part is that you try to sell them as a great benefits for the customer.

     

    the best feature in R21, the denoiser, it is intel technology with public source code ready to implement it into your application.

     

    I asked around under colleges, I do not believe you know how much trust you lost, not just with R21 or taking away render clients, or even canceling the MSA (with no balls to tell us what it will cost in future) but with the attempt to sell this as great benefits.

     

    best regards

    Jops

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    I wonder how someone can make a post like Ralph did. 

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  • Topic Author
  • I found this at MAXON: https://support.MAXON.net/index.php?lang=en_US

    Seems to be the official place to vent your frustration about this boneheaded and outright stupid decision.

     

    Please guys, go there and file a ticket. They need to know we hate this: https://support.MAXON.net/index.php?lang=en_US

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