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stomich

R21: Prorender missing?

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I'm having a weird "issue" with my new R21 installation: Prorender is missing. Not that I'd use it, but it's somehow not there, and I am wondering why.

Any ideas?

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works fine here. and i haven't heard of anyone else yet having that issue. did you try restarting c4d? if that doesn't help maybe try installing again?

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It's working for me

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Yep working for me also, and I don't even have hardware that can properly run it !

Is it not appearing in the Renderer List at all for you  ?

 

CBR

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  • 52 minutes ago, Cerbera said:

    Yep working for me also, and I don't even have hardware that can properly run it !

    Is it not appearing in the Renderer List at all for you  ?

     

    CBR

    Correct - on R20, it is, though.

    I'll try a quick reinstall and report back.

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  • Reinstalling did not help. Also, the recent version of Octane, that's working for others on R21, isn't showing up on my machine.

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    And you're sure your graphics card supports ProRender ? Not that it should matter, because PR can (experimentally) run on CPU.

    As you are the first person I've ever seen report it (or anything like it), I'd do a proper MAXON support ticket about this I think. Please do post here what they say about that ! If you can send them a screenshot of it not in the list that will probably help.

     

    CBR

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    Hi guys, I have the same problem! Furthermore, my problem is that Redshift does not show up in render list either.
    Neither Prorender nor Redshift.
    Both appear in R20, and work fine there.
    -Ingvar
     

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  • 14 hours ago, ingvarai said:

    Hi guys, I have the same problem! Furthermore, my problem is that Redshift does not show up in render list either.
    Neither Prorender nor Redshift.
    Both appear in R20, and work fine there.
    -Ingvar
     

    Ha - I already wrote in your thread and just now saw that you commented here.
    Yes, we do have the same issue. MAXON tells me that OTOY is responsible for fixing my Octane problem, but I think the fact that we both have the same error and both have different render enginges not working proves that there's something wrong with our Cinema Installations.

    Is "Get Redshift" under "Extensions" greyed our for you as well?

     

    Stuff I've tried:

    - Reinstalling C4d (Web Installer & Offline Installer)

    - Moving it to another drive

    - Deleting the preferences folder

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    19 minutes ago, stomich said:

    Is "Get Redshift" under "Extensions" greyed our for you as well?

    Yes, indeed! I wasn't even aware of this menu item. This clears it up. This proves that we have a C4D issue. I am convinced.
    FWIW, I have created a support issue with MAXON regarding this, and I already got a response from them, and have replied. So hopefully they will find out about it.
    When Porender does not show up, and the GetRedshift menu item is greyed out - we are definitely talking about a problem that MAXON needs to look into.
    As soon as I get a (useful) response from them, I will report back here.
    -Ingvar 

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  • 30 minutes ago, ingvarai said:

    Yes, indeed! I wasn't even aware of this menu item. This clears it up. This proves that we have a C4D issue. I am convinced.
    FWIW, I have created a support issue with MAXON regarding this, and I already got a response from them, and have replied. So hopefully they will find out about it.
    When Porender does not show up, and the GetRedshift menu item is greyed out - we are definitely talking about a problem that MAXON needs to look into.
    As soon as I get a (useful) response from them, I will report back here.
    -Ingvar 

     

    I made a ticket as well, so we'll see what comes out of it.

    Might it make sense that we collect some hardware/driver similarities?
    Heres my rather exotic setup, if you find something similar, maybe report back.

     

    - Gigabyte GA-X58A-ud3r

    - Intel Core i7 990x

    - 24GB cheap DDR3-Ram

    - NVIDIA GTX 1070 + NVIDIA GTX 970

    Nvidia Driver 436.15

     

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    Yes, good idea.
    system-info2.thumb.png.fc5e41eb94090825bc6afea87211b680.png

    BTW, do you happen to be on MAXON's NDA team? The beta tester team? So than you have installed a beta version of R21 before the commercial released version?
    I am, and I just thought some file leftovers might cause the problem.

    -Ingvar
     

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