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Technical Support to Forward Idea?

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Somewhat a rant, but wondering if anyone is having the same problem.

 I really find it cumbersome when I ask the support of certain feature or a problem and they say it isn't available. Better make a request for it. 

Why can't they forward the message to the request/support team? Like any other good support system.  I have to create another "ticket" just for the request, which takes some time since I have to retype my credentials because it is not saved on the site. See reference here https://www.c4dcafe.com/ipb/forums/topic/107382-merging-support-and-mymaxon-site/

In addition, another small detail is when they respond to your query,  they do not include your initial message. So you have to keep tabs on your initial messages just so you can refer them in the succeeding conversation. Is it really that hard to attach the initial message on your email?   Like any other good support system. 


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Dont be frustrated, Support Team is also kinda new at Maxon, wasnt there before. Ill forward this to them directly, hopefully they can improve over time. 🙂 Thanks for the feedback, they will appriciate it! 



| MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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