Jump to content

Sign in to follow this  
bentraje

Technical Support to Forward Idea?

Recommended Posts

Hi, 

Somewhat a rant, but wondering if anyone is having the same problem.

 I really find it cumbersome when I ask the support of certain feature or a problem and they say it isn't available. Better make a request for it. 

Why can't they forward the message to the request/support team? Like any other good support system.  I have to create another "ticket" just for the request, which takes some time since I have to retype my credentials because it is not saved on the site. See reference here https://www.c4dcafe.com/ipb/forums/topic/107382-merging-support-and-mymaxon-site/

In addition, another small detail is when they respond to your query,  they do not include your initial message. So you have to keep tabs on your initial messages just so you can refer them in the succeeding conversation. Is it really that hard to attach the initial message on your email?   Like any other good support system. 

 

Share this post


Link to post

Dont be frustrated, Support Team is also kinda new at Maxon, wasnt there before. Ill forward this to them directly, hopefully they can improve over time. 🙂 Thanks for the feedback, they will appriciate it! 

 

Cheers


| MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

Latest Topics

Latest Comments

×
×
  • Create New...