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hannalarsson

Cannot install R20 on Catalina

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Hi all,

 

I am working with R20 Studio and am currently trying to install it on a new Mac with OS Catalina. I downloaded the current installer from MAXON ePortfolio and after mounting the disc image it says "“MAXON-Inst” is damaged and can’t be opened. You should eject the disk image.".

 

The OS is a fresh installation and I have downloaded the installer twice, always the same problem. Does anybody know this issue?

 

Thank you in advance.

Best

Hanna

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Hi Hana

Can you please share a link from where you have downloaded R20? Ill check on my Catlina and try to figure out whats the issue.

 


| MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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  • Hi Igor,

     

    thank you! I have downloaded the installer from my MAXON ePortfolio Account which you would need a login for. But maybe this is the solution, that this single file does not work.

     

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    OK, I'll check with Maxonians and see if I can find out for you. Also I would not  hasitate to contact support. 🙂


    | MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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  • Thank you, Igor! I've also contacted the support but would have needed the software over the weekend and they won't answer before monday. On their website I only found the installer for R21 or updates for older versions (but not the full versions).

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    It would be interesting to see would that same installer worked with another vesion of macOS. I am not sure could Metal be an issue from Mac side. Hard to tell really! 😞 


    | MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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    @noseman is a Mac guy working with older systems. Can you you help us a bit here Noseman, any idea what might be an issue? 🙂 


    | MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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    I don't have, or planning to install Catalina any time soon, but the error prompts to a quarantined file.

    Sorry I don't have a specific solution.
     

     

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  • @noseman @igor thank you so much for your time and help. I received an answer today from MAXON, they do not support R20 for Catalina. In case someone will face this issue in the future: there seems to be a way to install it via terminal but they cannot say if it will run smoothly. I did not try it yet.

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    I suspected that could be the case! Anyways, thanks for letting us know, I am sure some folks will find it useful!


    | MAXON Quality Assurance Specialist | 3D Asset Creator | C4D Cafe Manager |

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