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R21 Help Menu Blank Screen When Press "Back Arrow"

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Anyone experiencing this issue with pressing back button on the Help?

 

Say I do a search and get the results

image.thumb.png.91402cc74b519955123fbc3dc9531802.png

 

Click into any of them...all looking good

image.thumb.png.7989729d863e0ad0fa1958dbf4a52e85.png

 

 

When I hit the back arrow I get a blank screen

image.thumb.png.8549041e86d0616b970f1ad9ed862566.png

 

I'm getting same issue on two separate machines

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It's not doing that for me - ie it's working in 21.115 and 21.207 / Win 10. What version of R21 have you got, and are you on Mac or PC ?

 

CBR

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  • 4 minutes ago, Cerbera said:

    It's not doing that for me - ie it's working in 21.115 and 21.207 / Win 10. What version of R21 have you got, and are you on Mac or PC ?

     

    CBR

     

    I've narrowed down where the issue is but not the cause. I'm on 21.207 on both Windows 10 PC and Windows 10 Laptop. 

    Checked the Help Preferences. They were set to Online, but previously I had set this to offline back when that was made available. 

    I downloaded the offline help and it's working without issue now on both machines. 

    That's strange you can't reproduce it, by any chance are you using the offline or online Help CBR?

     

    The online Help been able to nest within the layout is great, I didn't realise that functionality was updated. Assumed online meant it was always going to open separate browser window. Will set it back to online if I can get it working without the blank screen.

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    Mine was set to internal...

     

    CBR

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  • I'll mark this as solved for me as I have the offline help now

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