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daveo last won the day on January 8 2013

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  1. Just to add, the new and old forums are running in parallel until the end of the year, the old ones are still available: http://forum.cycles4d.net/ and http://x-particle.com/forum/ Thanks.
  2. daveo

    Navie Effex Gone?

    Thanks, I will ask if this can be clarified and post back here once I know.
  3. daveo

    Navie Effex Gone?

    This is an offer to paid users and all paid users were contacted by Samir. I'm not clear what you mean by "not a paid user"?
  4. daveo

    Navie Effex Gone?

    I would like to clarify, the Effex source code has never been available and Samir said (from his FB page [https://www.facebook.com/Navié-105576809517385/] in Jan): Samir did briefly make the Windows build available free through github but decided to take it down. There is an offer that has gone out to all Effex 2.0+ users, if you haven't received it you can contact our sales: https://insydium.ltd/contact/sales-enquiry/ As soon as we have more news on how we are building on X-Particles + Effex we will announce it through our site and social media. For those that haven't yet seen our latest build I suggest looking at our new Early Access: https://insydium.ltd/support/early-access-programme/ and: Thanks.
  5. The early bird discounts we've made available are entirely optional for those that want to jump to X-Particles 4 on release. There are many groups of X-Particles users, each have their own discount. The two you have quoted are 2.5 to 3.5, not 2.5 to 3.0 and both during very limited periods that are not early bird discounts. The discounts runs until just after release so that you can get X-Particles 4 on the 5th Dec or wait and see what the final features are. X-Particles 4 is a huge update.
  6. If you are not sure you can contact our sales who will be more than happy to help, or you can now check this yourself in the X-Particles License Manager. It displays what type of license you have, if it doesn't say Locked, you are already on the Unlocked license.
  7. I fear we are going in circles here, so please do contact us directly. That this has caused such confusion just highlights why we dropped the split licensing with X-Particles 3.5. All X-Particles users will be getting their early bird discount offers next week. This Unlock offer was to cover any users wanting to stay on X-Particles 3.5 that will then find they don't have the option to Unlock after X-Particles 4. At the same time it also benefits users looking to upgrade by offering a cheaper upgrade path by already being on an Unlocked license. Users from X-Particles 2 who were not on the more expensive Floating license were transferred to the same type of license with X-Particles 3/3.5 (Locked), new users of X-Particles 3.0 had the choice to buy the cheaper Locked. At the time of X-Particles 3.5 this license type ended for new users (not upgrades). X-Particles 4 does not have such a license type so there are two upgrade paths from Locked to XP4 and Unlocked to XP4. It would be entirely wrong of us to simply move all users on the cheaper Locked licenses to X-Particles 4 at the same cost. Users that had paid out for the more expensive Unlocked/Floating or upgraded their Locked to Unlocked could be rightly pretty miffed by that. I'm sorry you feel we are somehow forcing you to do something you don't want to. We made this offer to give users a choice. It seems that as long standing users of X-Particles you were not aware there were different license types or that these changed a long time ago. We have sent out this information a number of times and at the time of X-Particles 3.5. This confusion seems to be for X-Particles 1 and 2 users that may not have realised they were on the cheaper license type. You are not being asked to pay more than newer X-Particles users, the original extra cost was £100 for the Floating/Unlocked type. So at the current 50% offer you have saved, not lost. I hope this helps to give more context.
  8. I'm sorry you feel that way and can understand that as an X-Particles 2 user you may not have been aware of the differences in licensing or changes. The 'Locked' licensing stopped with X-Particles 3.5 and was announced along with pricing change to reflect it. I'm afraid it is not practical to tailor each purchase to only have the features each user needs at a price that fits just those features. It would not have been fair or right to "silently" do something like you suggest.
  9. There seems to be some misunderstanding over the licensing of X-Particles. There has not been a Locked version since X-Particles 3.5, this license type was a relic from X-Particles 2. X-Particles 3.5 and Cycles 4D licenses are a 'floating' license, they are not tied to Cinema 4D or any computer. All X-Particles 4 Licenses will be Unlocked as were all new X-Particles 3.5 licenses. We are offering this promotion as the last chance to move licenses to the Unlocked (Floating) system before it ends with X-Particles 4. Users remaining on X-Particles 3.5 who will never need to use X-Particles with other Cinema 4D serials can continue to use their Locked license, we are not forcing anyone to change. Once the Locked to Unlocked option is no longer available in December, there will be a combined upgrade path from a Locked X-Particles 3.5 to X-Particles 4. Customers who chose to buy a Locked License paid a reduced rate for their License. If you intend to upgrade to X-Particles 4, the cheapest way to do this is to take advantage of the reduced price to Unlock and then upgrade to X-Particles 4 whenever you wish. As of today we've also updated the X-Particles License Manager to make it easier for users to see what license type they have and if Locked, what it is locked to. I hope this helps.
  10. X-Particles is purely CPU based at this point, we are developing GPU code for X-Particles but this won't be for XP4. Full details of XP4 will be shown over the next few weeks via our site and social media. The teaser at IBC is a small part of what XP4 can do so keep watching :)
  11. We will be showing XP4 at IBC, the current teaser is for newsletter subscribers. Full information, images, videos and sneak peaks will be along from October onwards. This is our biggest XP release, it has been a major development investment.
  12. It is the same as X-Particles ; if the offline expires (it shows in the Console/About how long it has) it will need an internet connection to validate again, then it can go offline. We do allow customers to contact us for extensions of the offline where required, so if you are travelling and need up to 6 months offline we can change your license offline period (before it goes offline though, once offline, it is fixed until the next online connection).
  13. It is a completely new site and the accounts have not been transferred over. The account was only for accessing the downloads and video manual, we've opened these for everyone to access as it simplifies it for customers.
  14. Yes, I've added it to the Downloads. HTH.
  15. We have two collections of Cycles 4D and X-Particles scenes from the reel in the downloads (including the lava): http://insydium.uk/downloads/ and if you want to see all about Cycles 4D and X-Particles the video manuals are now available for everyone to view: http://insydium.uk/video-manual/ HTH.



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