Thank you so much. I'm new to Cycles 4D also. I think what you suggested worked ...I tried the translucent first and then switched to transparent. Thank you very much. I wish there was a site for learning Cycles step by step for beginners.
If your confirmation email doesn't arrive, give us some time while we manually approve your account. Support ticket is not necessary, we are checking new registrations regularly and approving if registration requirements are met.