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RBarrett last won the day on October 21

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About RBarrett

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    17 Studio
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  1. We'll have some news soon on this. We've heard your feedback and are working to address it. - Rick
  2. @ajHaines The best way to update Team Render Clients at the moment is to download the updated installers and install over the top of the existing installation. This has the benefit that for larger farms you can use the silent install options to more easily deploy the update to all the slaves.
  3. @connartist you can tweak these yourself - find the file interface_icons_2x.tif within your C4D application directory (/resource/modules/c4dplugin/icons). The visibility dots are in the middle vertically near the right side of the layout.
  4. The current strategy is designed to encourage educators to engage with us. The advertised cost is for institutions that simply want to purchase, while the grant provides an avenue for us to start a partnership with the instructor and the institution. And as I mentioned in my first post, instructors at many institutions (here in the US anyway) benefit from winning grants, so it becomes a win-win. Admittedly, our communication of our education programs needs work, and in fact I know it's being worked on right now as we prepare to relaunch the education programs with MyMaxon and R21 support.
  5. For classroom licenses, as Nick mentioned above MAXON does offer grants to educational institutions - you'll want to check that out. A grant can offset much of the sticker cost - and at many US institutions winning a grant is seen as a feather in your cap. We do also offer free student / teacher licenses, though that system is still being integrated with the new MyMaxon accounts. Stay tuned - we should have R21 available soon for students and teachers. -Rick
  6. Yeah that's exactly what I was inferring - we're working towards a new CMS, and there's a few hurdles we have to overcome to provide the files offline - including how to actually spit out the files and how to redirect to the proper help page from each parameter entry. I'm hoping (and in fact fairly sure) we can find solutions - we just couldn't do it in the R21 timetable. Ok feedback received. How about displaying relevant Cineversity tutorials? Not making this a free-for-all but providing a few curated pathways to additional MAXON-managed resources.
  7. We're very concerned about user benefit - and it is top of mind. We have had a lot of requests from other folks for exactly this - more integration of Cineversity content and up-to-date information. We've also already had reports (as every year) of typos and inaccuracies - and in truth, the current system is such that I can't even correct them. I realize that may sound to you like a MAXON benefit but I think accurate and up-to-date help is a customer benefit. I understand the concerns about Adobe-style help, and I recognize that my question made things seems as though they were going that direction. Personally I think there's a middle ground, and that's what I'm hoping we can achieve. That said, we're hearing your feedback about offline help and will see what we can do. In truth the internal system had to / has to change because it's not maintainable, but it's a tricky thing to support all the languages we do and the level of integration with each new parameter. Thanks for the feedback as it'll help guide our process. -Rick
  8. Two questions - Which would you choose id offered the choice between offline help in its R20 form and online only help that can be more frequently and easily updated, integrates video tutorials and community links, and perhaps even moderated community contributions? If the help was still online only (and with the benefits above) but within a dockable window would that suit your needs? I realize some have offline limitations but it would help a lot of you'd consider whether offline help is really necessary in your situation. I'd absolutely love to be able to move in both directions (and maybe we can), but getting a clear picture of priorities will help us determine the best way to use our limited resources. Rick
  9. The entire team at MAXON is pleased to announce that Cinema 4D Release 21 is now available for download. That also means our new customer portal and licensing system is officially live. Everyone can now create accounts on the new MyMaxon portal (my.MAXON.net) and download the latest version of Cinema 4D. Customers with an MSA (annual maintenance agreement) should use the email associated with their existing MSA agreement in order to immediately access their commercial entitlements. Enjoy! -Rick
  10. Don't get me wrong - we're fully confident in the system, and in the offer and details we've presented. I was specifically referring to the 'ragged edges' - like figuring out Cineversity access for perpetual folks and communication of some details.
  11. There were no consultants - other than some vendors that helped with the technical implementation. If the edges of this plan are ragged, it's honestly because (as I inferred from an earlier post) we've been working our a**es off.
  12. Sure Jops - The main reason for introducing the subscription option is that we talk to a lot of folks that really want to use Cinema 4D, but were scared off by or simply couldn't afford the initial investment of almost $4000. The steep entry price was preventing new customers from joining the C4D community, and a big, healthy Cinema 4D community benefits all of us. There's also been a huge demand for subscription - even from current customers, and we were seeing this in the success of the short-term license program. A big part of our effort here is reducing the confusion and decisions customers have to make when they want to hop on board - that's why we've eliminated all the editions (which very few folks took advantage of) and why we're only presenting 5 options on the MAXON.net buy page. In truth it would be really hard on multiple fronts for us to offer two separate recurring options, and historically MSA has been administered differently, and the implementation and policies differed wildly by region. So really it comes down to clarity and consistency. And really for users who have been and continue to have an active MSA nothing has changed yet - you'll get R21 perpetual and you'll have Cineversity for the duration of your MSA. When we announce the next perpetual release you'll have the opportunity to upgrade. I can't say what the price will be, but I also can't say what the price for your next MSA renewal would've been. We do indeed need to sort out a reasonable option for perpetual folks to continue accessing Cineversity after their MSA expires - we missed that detail prior to announcement and we're working to sort it out.
  13. I wouldn't put much credence into any of that. It's pure speculation and many things they say are simply not true. I've had the pleasure of being part of MAXON for 20 years, and as I said repeatedly I've never worked harder and never been more satisfied with my work. As a team, we're more focused than ever on delivering incredible power and value to our users. We've had a few folks leave - which is natural in any organization especially when there's a change in leadership, but most of us 'old-timers' (including the founding programmers) are not just still around, but a key part of both daily and strategic decisions. We have a great relationship with Nemetschek, and they love having us as part of their portfolio. I'm sure they have a real passion for architecture and the stuff they do - but imagine you had to sit around all day listening to people talk about BIM and the structural integrity of bridges and somebody showed up to talk about how the end credits for Into the Spiderverse were created. We're an exciting company to have around - not because of our product - but because of what you all do with our product. And Nemetschek - like us - want to continue to give you the best tools possible to create. That's evident in the support they gave us in acquiring Redshift earlier this year. One thing I will say is as a company we're taking really big bites - completing our first acquisition and putting together this subscription plan are just the obvious ones - but there's been lots of good stuff happening behind the scenes as well. We've all been really busy, and I know I haven't had as much time this year as I'd like to connect with users. I know I'll be making more efforts to do that in the second half of the year.
  14. We know how important it is that you always have access to Cinema 4D, and we've been careful to select solutions that we (and you) can rely on for both service and security. Is it the 'whole world' part you object to, or the 'real world' part? Honestly the 'whole world' was an easy tweak to highlight the changes in pricing and our efforts to make 3D more affordable and accessible. The concept of '3D for the Real World' is - as Dave explained in his keynote - much more than a tagline. It really is the way we think about our products and the guiding principle behind our approach to the market. Dave shared several aspects of this in his keynote, and soon we'll be expanding more on this concept and providing a bit more detail on the various ways '3D for the Real World' influences our strategy and decisions.
  15. MAXON will offer perpetual upgrades, as it says in the FAQ. I can't give you a specific answer at this point as to when those upgrades will be offered, what they will cost or what they will be called, because as it states in the FAQ those details aren't yet fully defined. We'll have more communication on that going forward, based on development progress and customer feedback. As to how long perpetual upgrades will continue to be offered - we're taking our cues from the userbase on that. You seem to assume the fact that we haven't announced an end date is a signal they're ending, but it's more clearly a signal that they'll be continuing. It means we haven't predetermined a sunset date for perpetual - or even that there will be a sunset date. We're still selling perpetual licenses - they're right there next to the subscription option. The only comments otherwise are conjecture.
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